Refund policy

Refund Policy

Effective Date: July 25, 2024

1. No Returns and No Refunds

All sales made on our website are final. Due to the personal nature of our products, we do not accept returns or provide refunds under any circumstances.

2. Order Modifications

Customers may request changes to their orders within 4 hours of submission. While we will make every effort to accommodate changes requested after this period, we cannot guarantee that modifications will be possible once the processing has begun.

3. Shipping and Tracking

All orders are shipped with tracking information to ensure secure delivery. Customers will receive tracking details via email once their order has been dispatched.

4. Reporting Damaged Orders

In the unlikely event that an order arrives damaged, the customer must report the damage on the same calendar day as delivery. Reports should include photographic evidence of the damaged product and be submitted to our customer service team via email at Alex@Prostoys.com.

5. Personal Nature of Products

Given the intimate nature of our products, we adhere to strict hygiene and safety standards. Therefore, all sales are final, and no returns will be accepted.

By placing an order on our website, you acknowledge and agree to this refund policy. If you have any questions or concerns, please contact our customer service team at Alex@Prostoys.com

Customer Agreement

By completing a purchase on our website, you, the customer, agree to the terms outlined in this refund policy. You understand that all sales are final, and no returns or refunds will be issued. You also acknowledge that it is your responsibility to report any damaged orders on the same calendar day as delivery with the required photographic evidence.

Thank you for your understanding and cooperation.

 

PROSTOYS